bhd99's Privacy Policy
A complete and transparent overview of how bhd99 collects, uses, and protects your personal information on our platform.
The Purpose of This Policy
bhd99 is a safe and reliable online casino and betting platform for players in Bangladesh. When you use our services, we follow strict privacy standards for collecting, processing, and storing the personal information you provide.
This Privacy Policy ("Policy") applies to bhd99's website, applications, and all related services. By accessing our platform or creating an account, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.
We believe data protection is a fundamental right. That is why bhd99 always treats your privacy with the highest importance and never sells your personal information to third parties.
What Information We Collect
To improve your experience on the bhd99 platform and to meet our legal obligations, we may collect the following types of information:
2.1 Information You Provide Directly
When you register on our platform, manage your account, or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport details (for identity verification)
- Mobile banking account details (bKash, Nagad, or Rocket — for transaction processing only)
- Your chosen password (stored in encrypted form)
2.2 Automatically Collected Information
Some information is collected automatically while you use our services:
- IP address and device identification details
- Browser type and operating system information
- Browsing activity on the platform, pages visited, and time spent
- Gaming activity history and betting patterns
- Login time, login location, and session information
2.3 Cookies and Tracking Technologies
bhd99 uses cookies and similar tracking technologies to improve service quality, prevent fraud, and enhance the user experience. You can disable cookies from your browser settings, though some platform features may become limited as a result.
How Your Information Is Used
bhd99 uses collected information only for the following legitimate purposes:
Account Management
Information is processed to create, verify, and manage your account, including login security and identity verification.
Financial Transactions
Processing deposits and withdrawals via bKash, Nagad, and Rocket, and ensuring the security of transactions.
Customer Support
Your contact information is used to resolve issues and answer questions via 24/7 live chat and email.
Fraud Prevention
Information is analyzed to protect account security, prevent money laundering, and detect suspicious activity.
Responsible Gaming
Monitoring gaming habits to identify patterns of excessive play and taking supportive action when needed.
Service Improvement
Aggregated (non-personal) data is analyzed to improve platform functionality, new games, and service quality.
When and With Whom Information Is Shared
bhd99 never sells your personal information to third parties for commercial purposes. However, we may share specific information in the following limited circumstances:
4.1 Service Provider Partners
Only relevant transaction information is shared with technology and payment service providers that support our platform's operations (such as bKash, Nagad, and Rocket). These partners are legally bound to comply with our privacy standards.
4.2 Game Software Providers
Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, and Microgaming operate games on their own servers. Only the minimum information required to manage a game session is transmitted to them.
4.3 Legal Obligations
We may be required to disclose information to comply with court orders, legal requests from investigating authorities, or applicable laws. In such cases, we provide only the minimum information necessary to meet the legal requirement.
4.4 Business Transfers
If bhd99's business operations are transferred to another entity in the future, user information may also be transferred. However, the new entity will also be bound to follow this same privacy policy.
How Your Information Is Kept Secure
bhd99 is committed to protecting your information through both technical and administrative measures. Our security framework includes the following elements:
- SSL Encryption: All data transmitted on the platform is protected with industry-standard SSL/TLS encryption, preventing any third party from decoding the information.
- Password Hashing: Your password is never stored in plain text — it is kept in encrypted form using a strong hashing algorithm.
- Two-Factor Authentication: Additional identity verification is in place for sensitive operations.
- Access Controls: Only authorized staff can access user data, and every access is logged.
- Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
- Data Backups: Data is regularly backed up to secure, encrypted servers.
However, no transmission of information over the internet can be guaranteed to be 100% secure. We therefore ask that you always use a strong password and never share your login details with anyone.
How Long Information Is Stored
bhd99 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations.
6.1 Active Accounts
Your full profile and transaction history are retained for as long as your account remains active. This helps us provide uninterrupted service and resolve any disputes.
6.2 Inactive Accounts
Information for accounts that have been inactive for an extended period may be deleted or anonymized after a set time. We will send advance notice to the registered email before taking any action on an inactive account.
6.3 Financial Records
Transaction-related records may be retained for an extended period in line with financial regulatory standards and the needs of fraud investigations.
6.4 Account Closure
If you request to close your account, your personal information will be deleted as promptly as possible, though some records may need to be retained for a specified period due to legal obligations.
Your Rights Regarding Data Protection
As a user of the bhd99 platform, you have the following rights over your own personal information:
Right of Access
You may request a copy of the information we hold about you.
Right to Rectification
You may request that we correct any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Restriction
In certain circumstances, you may request that the processing of your information be temporarily restricted.
To exercise these rights, email [email protected] or contact us via live chat. We will verify your request and take action as promptly as possible.
Information of Those Under 21
bhd99 is an adults-only platform. This service is intended for users aged 21 and above only. We do not knowingly collect or process the personal information of any minor.
Age is verified at the time of account registration. If we become aware that we hold information belonging to a minor, that account will be closed immediately and the related information will be deleted.
If you believe someone you know who is a minor has created an account on bhd99, please contact us at [email protected].
Third-Party Services and Links
The bhd99 platform contains content from game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, etc.) that is operated from their own servers. These game providers have their own privacy policies and are solely responsible for their own data collection practices.
bKash, Nagad, and Rocket's own platforms are used for payment processing. Their respective privacy policies apply during transactions. We recommend that you read the privacy policies of these services.
bhd99 is not responsible for the data management practices of third-party services and has no control over their operations.
Changes to the Privacy Policy
bhd99 reserves the right to change or update this Privacy Policy from time to time. For any significant changes to the policy, we will notify you in the following ways:
- A notice will be sent to your registered email address
- A notification will be shown when you log in to the platform
- The date of the change will be updated on this page
Continued use of the platform after any changes will be taken as your agreement to the updated policy. If you do not agree to the revised policy, please contact us to close your account.
We recommend that you visit this page regularly to stay informed about the latest policy.
Contact Us About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day:
Contact Methods
Email: [email protected]
Live Chat: Log in to the platform and start a chat at any time
Identity verification may be required for requests related to your information.
We take your privacy requests seriously and make every effort to act as quickly as possible after verification is complete.
bhd99 is always committed to serving players in Bangladesh as a safe, transparent, and trustworthy platform. If you have any questions about our efforts to protect your privacy, we are always ready to help.